Thinking about a heat pump, but not sure where to start?
You’re not alone. The heat pump industry can be confusing — and after years of eco mis-selling scandals, it’s hard to know who to trust. I set up Heat Pump Concierge to offer something simple: independent, honest guidance to help you make the right decision for your home.
“Tim was a professional and dedicated support to us before, during and after the installation of our heat pump in 2023. It was one of the 32 heat pumps installed in my locality through the Clean Heat Streets project in Oxford, which Tim managed very expertly. He went above and beyond his duties to help us understand and manage the process” — Eleanor, Oxford homeowner, Clean Heat Streets participant
“Tim carried out a detailed heat loss survey which really helped us identify areas where we were losing heat. We wouldn’t hesitate in recommending him” — Homeowner, SE23, London
Clean Heat Streets, Oxford
I’ve guided over 50 homes through the heat pump process — I know what worries people, and how to help
The Concierge Promise
No jargon, no pressure. Just honest guidance from someone who’s been through this with homeowners in a similar position
Your Guide, not an installer
Works with pre-vetted local installers for the installation
Full survey and assessment
An in-person survey of your home covering heat loss, system design, radiator assessment and installer recommendations. I’ll guide you through the whole process from here to installation. Available in London and the South East
£300
How it works
1. Free 15-min call
We talk through your home, your current setup, and whether a heat pump makes sense. No obligation
2. Full heat loss survey and suitability assessment – £300
I visit your home, take room-by-room measurements, collect gas usage and thermostat info, and produce an MCS-compliant report (2-3 hour visit)
3. Your report + installer options
You receive a written report you can take to any installer, plus optional introductions to vetted local installers who will honour the specification
Now is a genuinely good time to switch — but only with the right advice
Government grants of up to £7,500 are available right now, and some banks are offering green finance on top. But a heat pump is only as good as the survey behind it. Independent advice means you go into the process knowing exactly what your home needs — and exactly what questions to ask. Find out why it matters →